Installation Guide
Home Network System
Indoor Camera
Model No.
KX-HNC200
Thank you for purchasing a Panasonic product.
This document explains how to install the indoor camera properly.
For details about how to use the system, refer to the User’s Guide (page 13).
Please read this document before using the unit and save it for future reference.
For assistance, visit our Web site: www.panasonic.com/support
for customers in the U.S.A. or Puerto Rico.
Printed in China
Introduction
Accessory information
Supplied accessories
No.
Accessory item/Part number
Quantity
A
AC adaptor/PNLV2360Z
1
A
Other information
R Design and specifications are subject to change without notice.
R The illustrations in these instructions may vary slightly from the actual product.
Trademarks
R microSDHC is a trademark of SD-3C, LLC.
R iPhone and iPad are registered trademarks of Apple Inc.
R Android is a trademark of Google Inc.
R All other trademarks identified herein are the property of their respective owners.
Notice
R The hub supports microSD and microSDHC memory cards. In this document, the term
“microSD card” is used as a generic term for any of the supported cards.
3
Important Information
R Never touch the plug with wet hands.
Danger of electric shock exists.
R Do not connect non-specified devices.
About this system
R This system is an auxiliary system; it is not
designed to provide complete protection
from property loss. Panasonic will not be
held responsible in the event that property
loss occurs while this system is in operation.
R This product should not be used as
substitute for a medical or caregiver’s
supervision. It is the caregiver’s
Installation
R To prevent the risk of fire or electrical
shock, do not expose the product to rain or
any type of moisture.
R Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
responsibility to stay close enough to
handle any eventuality.
R Do not allow the AC adaptor to be
excessively pulled, bent or placed under
heavy objects.
For your safety
R Keep small parts, such as microSD cards
and screws, out of the reach of children.
There is a risk of swallowing. In the event
they are swallowed, seek medical advice
immediately.
To prevent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Operating safeguards
R Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
R Do not disassemble the product.
R Never put metal objects inside the product.
If metal objects enter the product, turn off
the circuit breaker and contact an
authorized service center.
Power connection
R Use only the power source marked on the
product.
R Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
R Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
Medical
R Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. DECT features
operate between 1.92 GHz and 1.93 GHz
with a peak transmission power of 115 mW.
R Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
R Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from
the power outlet, then wiping with a dry
cloth. Accumulated dust may cause an
insulation defect from moisture, etc.
resulting in a fire.
R Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact us
R Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open. Danger of electric shock
exists.
equipment that could be sensitive to
external RF energy.
4
Important Information
CAUTION
For best performance
Installation and location
Hub location/avoiding noise
R Never install wiring during a lightning storm.
R The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
R To avoid the risk of strangulation, keep the
product and the AC adaptor cord at least
1 m (3 feet) from a child’s crib and out of
the reach of small children.
R Mount the product on the stable location
where the camera can be adequately
supported when installing.
R Do not mount the product on soft material.
It may fall down, break or cause injury.
R Do not mount the product on the following
materials: gypsum board, ALC (autoclaved
lightweight cellular concrete), concrete
block, plywood less than 25 mm (1 inch)
thick, and etc.
The hub and other compatible Panasonic
devices use radio waves to communicate with
each other.
R For maximum coverage and noise-free
communications, place your hub:
– at a convenient, high, and central
location with no obstructions between
the product and hub in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the hub on a bay window or near
a window.)
R If the reception for a hub location is not
satisfactory, move the hub to another
location for better reception.
Preventing accidents and injuries
R Do not put your ear(s) near the speaker, as
loud sounds emitted from the speaker may
cause hearing impairment.
Environment
R Keep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
R The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
R Do not expose this product to direct
sunlight or other forms of powerful light
such as halogen lights for long periods of
time. (This may damage the image sensor.)
R Do not place heavy objects on top of the
product.
Important safety
instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Use only the power cord indicated in this
document.
R When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
R The product should be kept away from heat
sources such as heaters, kitchen stoves,
etc. It should not be placed in rooms where
the temperature is less than 0 °C (32 °F) or
greater than 40 °C (104 °F). Damp
basements should also be avoided.
R Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
SAVE THESE INSTRUCTIONS
5
Important Information
Notice:
Other information
Routine care
R Wipe the outer surface of the product with a
soft moist cloth.
R Do not use benzine, thinner, or any
abrasive powder.
Camera image quality
R Camera images may have the following
characteristics.
– Colors in images may differ from the
actual colors.
– When there is light behind the subject
(i.e., backlighting), faces may appear
dark.
– Image quality may be reduced in dark
locations.
– Images may appear hazy when there
are outdoor lights in use.
Protecting your recordings
R Do not remove the microSD card or
disconnect the hub’s AC adaptor while
reading or writing data to the microSD card.
Data on the card could become corrupted.
R If a microSD card malfunctions or is
exposed to electromagnetic waves or static
electricity, data on the card could become
corrupted or erased. Therefore we
recommend backing up important data to a
computer or other device.
6
Setup
Indicator
Status
Red, blinking quickly Camera is out of
range of the hub, or
Part names and functions
H
device malfunction
Amber, blinking
Camera is not
registered to a hub
A
*1 You can configure the camera so that its
LED indicator does not light during
I
normal operation. For more information,
refer to the User’s Guide (page 13).
B
C
D
E
F
G
Setup overview
Lens unit
Microphone
Stand
LED indicator
Hole
You can prevent the camera from falling
by passing a string through the hole in the
stand.
Temperature sensor
Speaker
1
Initial setup
Make sure you can access the system
using your mobile device. For details,
refer to the System Setup Guide included
with your hub.
2
3
4
Registration
Required only if the camera was
purchased separately (i.e., not as part of
a bundle).
M
N
Confirm the usage area
Used when registering the camera to the
hub.
DC jack
Read the information in this document to
confirm that the desired usage area is
suitable to proper operation.
Connection
Place the camera in the desired location
and connect it to the power outlet.
About the LED indicator
You can use the LED indicator to confirm the
camera’s status.
Registering the camera
Indicator
Status
Off
No power, or LED
indicator is turned
This procedure is not required for devices
that were included as part of a bundle.
*1
off
Before you can use the camera, it must be
registered to the hub.
*1
Green, lit
Normal operation
Green, blinking
Red
If the camera is not registered to a hub, the
camera’s LED indicator blinks in amber.
You can register each device by using the
registration buttons or the [Home Network]
app.
Motion detection
feature was triggered
Red, blinking
Live images are
being viewed or
recorded
7
Setup
Note:
Using visible light to detect
motion
The camera can detect motion by recognizing
changes in the brightness of areas that are
visible to the camera.
R Before registering the camera, make sure
the AC adaptors of the hub and camera are
connected and each device is powered.
Using registration buttons
1
Hub:
Press and hold M
CAMERAN until the
LED indicator blinks in green.
1
2
Camera:
Press and hold M
N until the LED
indicator blinks in green (page 7).
sounds one long beep.
2
Note:
R To cancel the registration, press the
registration button on the hub and on the
camera.
R If registration fails, the hub sounds several
short beeps.
Vertical detection range: approx. 50°
Distance of detectable motion: approx. 5 m
(16.4 feet)
1
2
Note:
R Movement may be incorrectly detected
when the moving object and the
background have similar colors.
R Movement may be incorrectly detected
when there are sudden changes to the
overall brightness level, such as when
lights are turned on.
Using the app
When you register the camera by using the
[Home Network] app, you can assign a name
to your devices and group them by location.
For more information, refer to the User’s
Guide (page 13).
R Detection becomes difficult when the image
is dark.
R You can adjust the area detectable by the
visual sensor. For more information, refer to
the User’s Guide (page 13).
Information about sensor
features
The camera has 3 sensor features: a visual
sensor used for motion detection, a
temperature sensor, and a sound sensor.
Please read the following information about
each sensor before deciding where to install
the camera.
Note:
R The camera’s sensor features are not
designed to be used in situations that
require high reliability. We do not
recommend use of the sensor features in
these situations.
R Panasonic takes no responsibility for any
injury or damage caused by the use of the
camera’s sensor features.
8
Setup
Direction of motion
Sound sensor
It is easier to detect objects that move
sideways in front of the camera, and more
difficult to detect objects that move directly
toward the front of the camera.
The sensor is triggered when the set sound
level is exceeded.
Note:
R The sound sensor does not function while
the camera’s lullaby feature is playing a
lullaby.
A
R The sound sensor may not function as
desired when the camera is placed in noisy
environments.
R You can adjust the sound level setting of
the sound sensor. For more information,
refer to the User’s Guide (page 13).
B
Confirming the usage area
C
Wireless communication range
The wireless communication range of each
device in the system from the hub is
approximately 50 m (160 feet) indoors and
approximately 300 m (1,000 feet) outdoors.
Wireless communication may be unreliable
when the following obstacles are located
between the hub and other devices.
R Metal doors or screens
D
E
R Walls containing aluminum-sheet insulation
R Walls made of concrete or corrugated iron
R Double-pane glass windows
R Multiple walls
R When using each device on separate floors
or in different buildings
It is difficult to detect movement directly
towards the front of the camera.
It is easy to detect movement sideways in
front of the camera.
Detection range
Horizontal detection range: approx. 70°
Camera
Note:
R The camera’s LED indicator blinks quickly
in red if it is out of range of the hub. In this
case, confirm all connections, including
those of the hub.
Temperature sensor
The sensor is triggered when the set
temperature range is exceeded.
Note:
Usage area cautions
Using the camera in the following areas may
cause deformation, malfunction, or operational
failure.
R In direct sunlight
R Areas exposed to grease or steam, such as
kitchens
R The temperature sensor may not detect
temperature accurately if the camera is
exposed to warm or cool breezes from
heating/cooling systems.
R You can adjust the temperature setting of
the temperature sensor. For more
information, refer to the User’s Guide
(page 13).
R Near fire or heating devices
9
Setup
R Near magnetic fields (such as near
microwaves and magnets)
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
R Areas subject to extreme temperature
changes, such as next to air conditioners
R Areas with reflective objects, such as glass,
that can interfere with detection of
temperature variation
R Areas where the temperature is affected by
strong illuminating objects (such as
fluorescent lights)
Power failure
R The camera will not work during a power
failure.
R Near devices that emit strong radio waves,
such as mobile phones
Placing the camera on a flat area
When you place the camera on a flat area,
you can prevent the camera from falling by
passing a string through the hole (page 7) in
the stand.
Connections
1
Pass a string (not supplied) through the
hole in the stand.
Insert the AC adaptor plug firmly into the
DC jack.
2
Tie the string and hook it to the bracket.
Connect the AC adaptor to the power
outlet.
Note:
R Use only the supplied Panasonic AC
adaptor PNLV236.
2
1
Note about power connections
AC adaptor connection
R The AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
10
Setup
2
Mount the camera to the wall.
Screws
1
2
Wall mounting
R Mount the camera on the stable location
where the unit can be adequately
supported when installing.
28 mm (1 3/32 inches)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
R Do not mount the camera on a soft
material. It may fall down, break or cause
injury.
2
1
R Do not mount the camera on the following
places: plaster board, ALC (autoclaved
lightweight cellular concrete), concrete
block, plywood less than 25 mm (1 inch)
thick, and etc.
3
Adjust the angle of the camera.
1
Drive the screws (not supplied) into the
wall.
Longer than 20 mm (25/32 inches)
Space 1.3 mm (1/32 inches)
1
2
1
2
Note:
R Use the following template when
determining the location of the screw
holes.
28 mm
(1 3/32 inches)
11
Appendix
Testing the motion
detection range
After you have installed the [Home Network]
app on your mobile device, you can use your
mobile device to test the performance of the
camera’s motion detection feature. For more
information, refer to the User’s Guide
(page 13).
Features available when
using the [Home Network]
app
Some of the features that are available when
using the [Home Network] app are listed
below. For more information, refer to the
User’s Guide (page 13).
2
3
display live images from the camera.
You can use the app to arm and disarm the
security system, confirm the current status
of the sensor, and view a log of previous
security events.
– Live camera monitoring
You can view live images from the camera,
even while away from home.
Move to an area within the camera’s
viewable area.
While moving near the camera, use your
mobile device to observe where you are
in the viewable area when the camera’s
motion detection feature is triggered.
R When the motion detection feature is
triggered, the camera’s LED indicator
lights in red for about 3 seconds.
– Listen and talk
You can use your mobile device to talk and
listen to anyone within range of the
camera’s microphone and speaker.
– Sensor adjustment
You can adjust the detection range of the
visual sensor and the setting levels of the
sound sensor and temperature sensor.
– Sensor integration
4
Note the areas of the viewable area
where movement is detected, and make
adjustments as necessary.
Note:
You can configure the camera’s sensor
features to trigger other system events,
R You can adjust the area detectable by the
visual sensor. For more information, refer to
the User’s Guide (page 13).
*1
such as camera recording , turning on an
(Appropriate device required.)
*1 A commercially-available microSD
card must be inserted into the hub in
order to record images.
Testing the microphone
To test the microphone, speak loudly and
clearly into the microphone while a mobile
device user is viewing live images from the
camera.
– Notification
You can configure the camera to send a
notification to the [Home Network] app
when the camera’s sensor features are
triggered, for example, if a baby is crying
(sound sensor) or if the room becomes too
warm or too cold (temperature sensor).
12
Appendix
Accessing the User’s Guide Specifications
The User’s Guide is a collection of online
documentation that helps you get the most out
of the [Home Network] app.
R Standards
DECT 6.0 (Digital Enhanced Cordless
Telecommunications 6.0)
R Frequency range
DECT: 1.92 GHz – 1.93 GHz
R RF transmission power
DECT: 115 mW (max.)
R Power source
120 V AC, 60 Hz
R Power consumption
Standby: 1.3 W
®
®
1
iPhone /iPad
Tap in the app’s home screen.
Android™ devices
Tap or press your mobile device’s
menu button in the app’s home screen.
2
Tap [User’s Guide].
Note:
During operation:
R You can also access the User’s Guide at
1.4 W (when the LED lights are not lit)
2.2 W (when the LED lights are lit)
R Operating conditions
0 °C – 40 °C (32 °F – 104 °F)
up to 90% relative humidity
(non-condensing)
the web page listed below.
R Transmitting range
Approx. 50 m (160 feet) indoors
Approx. 300 m (1,000 feet) outdoors
R Image sensor
homenetwork/manual/
0.3 megapixel CMOS
R Minimum illuminance required
*1
0 lx
Fixed (0.4 m (1.3 feet) – infinity)
R Angular field of view (camera angle)
Horizontal: approx. 70°
Vertical: approx. 50°
R Motion detection method
Visual sensor
R Motion detection range
Horizontal: approx. 70°
Vertical: approx. 50°
R Adjustable mounting angles
Horizontal: ±90°
Vertical: facing forward - facing down
approx. 60°
(adjustable when mounting)
R Dimensions
Approx. 102 mm ´ 75 mm ´ 75 mm (4
inches ´ 2 15/16 inches ´ 2 15/16 inches)
R Mass (weight)
Approx. 160 g (0.35 lb)
*1 The IR-LED will be lighted at the low
illuminance conditions.
13
Appendix
cordless telephone should not be placed near
or on top of a TV or VCR. If interference is
experienced, move the cordless telephone
further away from the TV or VCR. This will
often reduce or eliminate interference.
FCC and other information
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful
interference, and (2) this device must accept
any interference received, including
interference that may cause undesired
operation.
FCC RF Exposure Warning:
R This product complies with FCC radiation
exposure limits set forth for an uncontrolled
environment.
R To comply with FCC RF exposure
requirements, the device must be installed
and operated 20 cm (8 inches) or more
between the product and all person’s body.
R This product may not be collocated or
operated in conjunction with any other
antenna or transmitter.
R For body-worn operation, the handset must
be used only with a non-metallic accessory.
Use of other accessories may not ensure
compliance with FCC RF exposure
requirements.
Privacy of communications may not be
ensured when using this phone.
CAUTION:
Any changes or modifications not expressly
approved by the party responsible for
compliance could void the user’s authority to
operate this device.
NOTE:
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate
radio frequency energy and, if not installed
and used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or
television reception, which can be determined
by turning the equipment off and on, the user
is encouraged to try to correct the interference
by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the
equipment and receiver.
Notice:
R FCC ID can be found on the rear of the unit.
– Connect the equipment into an outlet on a
circuit different from that to which the
receiver is connected.
– Consult the dealer or an experienced radio/
TV technician for help.
Some cordless telephones operate at
frequencies that may cause interference to
nearby TVs and VCRs. To minimize or
prevent such interference, the base of the
14
Appendix
Customer services
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate your nearest
Dealer or Service Center; purchase Parts and Accessories; or make Customer
Service and Literature requests by visiting our Web Site at:
or, contact us via the web at:
You may also contact us directly at: 1-800-211-PANA (1-800-211-7262),
Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Owner’s Manual online for all
Panasonic Products by visiting our Web Site at:
or, send your request by E-mail to:
You may also contact us directly at:
1-800-237-9080 (Fax Only)
(Monday - Friday 9 am to 9 pm, EST.)
Panasonic National Parts Center
20421 84th Avenue S., Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American Express.)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
15
Appendix
Warranty (For United States and Puerto Rico)
Panasonic Home Network System Products
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length
of the period indicated on the chart below, which starts with the date of original purchase
(“Limited Warranty period”), at its option either (a) repair your product with new or
refurbished parts, or (b) replace it with a new or a refurbished equivalent value product, or
(c) refund your purchase price. The decision to repair, replace or refund will be made by
the warrantor.
Parts
One (1) Year
90 days
Labor
One (1) Year
N/A
Home Network System Products
microSD card (Included model only)
During the “Labor” Limited Warranty period there will be no charge for labor. During the
“Parts” Limited Warranty period, there will be no charge for parts. You must mail-in your
product prepaid during the Limited Warranty period. This Limited Warranty excludes both
parts and labor for batteries, antennas, and cosmetic parts (cabinet). This Limited
Warranty only applies to products purchased and serviced in the United States or Puerto
Rico. This Limited Warranty is extended only to the original purchaser and only covers
products purchased as new.
Mail-In Service--Online
Online Repair Request
To submit a new repair request and for quick repair status visit our Web Site at
When shipping the unit carefully pack in a padded shipping carton, include all
accessories, and send it prepaid. Include a letter detailing the complaint, a return
address and provide a day time phone number where you can be reached. P.O. Boxes
are not acceptable. Keep the tracking number for your records. A copy of valid
registered receipt is required under the 1 year parts and labor Limited Warranty.
For Limited Warranty service for headsets if a headset is included with this
product please follow instructions above.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH
PROOF OF PURCHASE.
16
Appendix
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship,
and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty
ALSO DOES NOT COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls, improper
maintenance, power line surge, lightning damage, modification, introduction of sand,
humidity or liquids, commercial use such as hotel, office, restaurant, or other business or
rental use of the product, or service by anyone other than a Factory Service Center or
other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED
WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY. (As examples, this
excludes damages for lost time, lost calls or messages, cost of having someone remove or
re-install an installed unit if applicable, travel to and from the servicer. The items listed are
not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES,
INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the exclusions may not
apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from state to state. If a problem with this product develops during or after the
Limited Warranty period, you may contact your dealer or Service Center. If the problem is
not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department
at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY,
ARE YOUR RESPONSIBILITY.
When you ship the product
• Carefully pack your unit, preferably in the original carton.
• Attach a letter, detailing the symptom.
• Send the unit to Panasonic Exchange Center, prepaid and adequately insured.
• Do not send your unit to Panasonic Corporation of North America listed on the back
cover or to executive or regional sales offices. These locations do not repair consumer
products.
17
Notes
18
Notes
19
IMPORTANT!
If your product is not working properly. . .
A
B
Reconnect the AC adaptor to the camera.
Use the Home Network app to access the User’s Guide
and refer to the Troubleshooting section.
• FAQ and troubleshooting hints are available.
For your future reference
We recommend keeping a record of the following information to assist with any repair under
warranty.
Serial No.
Date of purchase
(found on the bottom of the stand)
Name and address of dealer
Attach your purchase receipt here.
Two Riverfront Plaza, Newark, NJ 07102-5490
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